Dell

China

Customer Care Agent (Intern)

The Programme

Within the Product services at Dell, we are looking for an Customer Care Agent, French Speaker to join our team in Casablanca. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live

What You Will Do

  • Identifying the issue, product, warranty or sales channel and transferring the call accordingly to the appropriate queue while ensuring transfer accuracy at all times.
  • Focusing on delivering an exceptional customer experience in the short interaction they have.
  • Ensuring all the customer details are captured correctly and logged in the appropriate tools.
  • Sending catalogues to customers on request.
  • Sorting and sending order confirmations.

Required Skills and Abilities

  • Graduated in the last 12 months.
  • Relevant experience in a customer relationship function is a plus.
  • Fluency in French with a good level of English.
  • Excellent communication and interpersonal skills.
  • Ability to learn new products and technologies and ability to navigate quickly through applications.
  • Ability to deal professionally with demanding customers.